Skip to main content
Colourful bundles of yarn samples hang from a hook in the design studio to help with choosing colours and materials.

FAQ

Quick help with questions about after-sales service, warranty and quality.

Frequently asked questions

You can find our Home Collection in over 200 selected premium retail stores across Germany, including KaDeWe in Berlin and Oberpollinger in Munich. Visit our stockist directory to find a stockist near you. You can also place an order via our online shop or visit us at our outlet in Konradsreuth.

To the retailer directory

Retail customers cannot purchase fabric by the metre directly from us. Please contact our exclusive Q2 partners or ask for Q2 fabrics at your local furniture store. If you are looking for fabric for a small home project, you are welcome to visit our outlet, where we sell remnants and second-grade stock.

To the customer overview

Yes! All Q2 products are manufactured without chemical additives, are gentle on the skin and have been clinically tested. They meet the highest human ecological standards.

Highly sustainable: We manufacture our products in Germany with a carbon-neutral footprint, source all our yarns from Europe and prioritise durability. With Q2 second life, we also offer a 100% recycled range. You can find more details in our sustainability report.

Many of our Q2 products are machine washable – a real advantage for premium textiles. Please note:

  • Delicate cycle at a maximum of 30°C
  • Mild detergent without fabric softener
  • Do not spin or spin only at a low speed
  • Air dry, do not tumble dry

For detailed care instructions

Since 2021, we have been producing all our fabrics in a carbon-neutral way. We have significantly reduced our energy consumption, generate electricity via solar panels and offset any remaining emissions through certified climate protection projects.

We source 100% of our yarns from long-standing partners in Europe. Short supply chains, transparent sourcing, and the highest quality.

Was your question not listed?

Get in touch – we look forward to hearing from you.

Close-up of striped fabrics in shades of brown and red; the fine selvedge highlights the high-quality craftsmanship and textile texture.